FAQ Item Title
Can I edit my order after placing it?
Orders cannot be modified once placed, as production begins immediately after payment. However, you can always place a new order at any time with the updated specifications. Your original order remains active and will be produced as confirmed.
Original order proceeds
Your confirmed order enters production immediately - it will be made as placed.
Place a new order
Go back to your quote, adjust the specs or quantity, and place a new separate order.
Track both orders
Both orders appear in "My Orders" and can be tracked independently in real time.
Original order is not cancelled
Placing a new order does not replace or cancel your existing one. Both orders are processed independently. Contact our support team if you need to discuss your original order.
Tip: Always double-check your part geometry, material, quantity, and delivery address before completing checkout to avoid placing duplicate orders.
5 simple steps
From approved quote to production in minutes
Review Your Quote
Open your saved quote and confirm parts, quantities and specs.
Add to Cart
Click "Order Now" to move your approved quote to the cart.
Choose Shipping
Select standard or express delivery. See the estimated arrival date.
Secure Payment
Pay by credit card or invoice. All transactions are encrypted.
Order Confirmed
Receive your confirmation email and track production in real time.
Step-by-step guide
Review Your Quote
Log in to your CutWise account and navigate to "My Quotes." Find the quote you want to order and open it. Double-check all part details before proceeding.
- Verify part geometry and dimensions
- Confirm material and surface finish
- Check quantity and unit price
Important: Quotes are valid for 1 day only. If your quote has expired, simply re-upload your file to generate a fresh price.
Go to Checkout
When you're satisfied with the quote details, click Order Now to proceed to checkout.
- Add more parts or modify your order before completing checkout
- Update quantities directly in the checkout
- Review the complete price summary before placing your order
Choose Shipping
Enter your delivery address and select your preferred shipping option. Delivery times vary depending on your location and the selected service.
- Standard Delivery: 7-14 business days
- Express Delivery: 3-5 business days (depending on the destination country)
- Live shipping costs are calculated and displayed at checkout
Secure Payment
Pay safely using iDEAL, PayPal, Credit/Debit Card, Bancontact, Pay By Bank, EPS, or SEPA Transfer - all with a 2% discount automatically applied. On account terms are available for verified business accounts.
- iDEAL, PayPal, Credit/Debit Card, Bancontact & more
- 2% discount on all online payment methods
- SSL-encrypted checkout
Order Confirmed
After payment, your order enters production immediately. You'll receive a confirmation email with your order number and estimated delivery date.
- Confirmation email sent instantly
- Real-time production status in your dashboard
- Shipping notification with tracking link
- Invoice and delivery note available to download
Still need help?
We’re happy to help you further.
Customer Service (Mon - Fri, 08:00 - 17:00)
